We were presented with a request from a young man and his family to have non-intrusive but safe overnight supports. The traditional option of putting a staff person in the home for overnights could not be an option for a number of reasons, including the person not wanting someone staying overnight all of the time. Options were researched and Night Owl Support Systems seemed to be the answer. When they were contacted, the response was very timely and within weeks, the system was installed and up and running.
For well over a year, the Night Owl Support Systems has been a true success for this person. He is able to talk to someone anytime if he needs help. Night Owl staff are able to check in when there is an alert and the first responders have been able to mitigate any overnight need without having staff spend the night! Using Night Owl Support Systems has provided the opportunity for this young person to be able to have the maximum level of independence, while family and team members are assured by the very reliable safety net that is in place. Every day since beginning the services, we have received an email indicating how the evening before went and working with the Night Owl Support Systems staff is a real pleasure.
If anyone ever wants to speak with any of us, we would be glad to share our confidence in and appreciation for your service.
Julie Wald - Program Director, Support Systems, Inc. - North Dakota