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What are Remote Supports?

Remote supports are a technology-based service used to help individuals with intellectual and developmental disabilities live with more independence. By installing technology in the individual's home, remote support professionals (RSPs) can deliver care remotely and respond in real time to sensor alerts such as motion, door, and bed sensors. This allows them to interact with the individual when appropriate, but doesn't require them to be physically present to do so.
Remote Supports in 30 Seconds

Why Use Remote Supports?


First and foremost, as a service provider you're primarily concerned with supporting individuals with quality services. Remote supports allows individuals to live with more hours physically alone in their home while still being supported.


Using remote supports to support individuals you serve allows your agency to better allocate DSPs to the homes where they're needed most. Our RSPs cover unwanted or hard-to-fill shifts, providing relief from the ongoing staffing crisis facing support providers.

Cost Effectiveness

In most states with remote supports, using the service affords many financial benefits to provider agencies. Often, remote supports are more profitable on a per-hour basis, and can reduce indirect costs associated with high turnover of DSPs.

Remote Supports Tech in the Home

Click the circles to learn more about the devices used in an individual's home.
NOSS pendant sensor

Personal Pager

What Does it Do?

The personal pager sends a signal to the RSP when the button is pressed. Ours has a red indicator light to show the user that the button has been pressed long enough to send the signal.

How Would an RSP Respond?

The response NOSS RSPs would provide is completely based on the individual's person-centered protocols and plan. Sometimes pressing the button could simply indicate that an individual has arrived home and is in for the night. Other times it could mean the they want to speak directly with an RSP. Even the method of communication initiated by pressing the button is person-centered; RSPs could call the person, reach out via the NOSS Panel, or video-chat with them on a device.

Why Place it Here?

Bathrooms are private areas where people may need assistance. The presence of showers and toilets can lead to wet floors and slippery surfaces. Placing the pager here can ensure they can reach out to NOSS if anything happens, while still maintaining their privacy. It can also be worn or hung, in addition to being mounted.

Why Would an Individual Need It?

Personal pagers are an accessible, one-touch option for individuals to get in touch with RSPs. Based on the person's needs, they are placed in areas where the team anticipates the individual may need to initiate assistance.
Photo of NOSS bed sensor

Bed Sensor

What Does it Do?

The bed sensor is a pressure sensor that can be set up to detect the presence of someone in a bed.

How Would an RSP Respond?

The response of NOSS RSPs would depend on the individualized protocols developed for that person. A threshold is established of a certain amount of time for someone to get up to get a glass of water or use the bathroom without being bothered. But if they remain outside of the bed for beyond the threshold, two-way communication is started or a responder is dispatched.

Why Place it Here?

Bed sensors are placed between the mattress and the box spring which makes it nearly unnoticeable. Placed here, the sensor can provide information about someone's sleep patterns.

Why Would an Individual Need It?

The bed sensor can provide RSPs with information about a person's sleep routine. If an individual gets up several times in the night, we can reach out to make sure they're okay. Additionally, if they're out of bed for a long time, we can reach out to see if they require assistance. It all goes back to the individualized protocols set up to help them achieve their goals.
Emfit Bed Sensor Receiver

Movement Sensor

What Does it Do?

The movement sensor detects movement sustained for thirteen seconds or longer in the bed.

How Would an RSP Respond?

The response of NOSS RSPs would depend on the individualized protocols developed for that person. If the individual has a history of seizures, NOSS RSPs may reach out to the person to ensure they're okay if they receive a signal indicating sustained movement in the bed.

Why Place it Here?

Movement sensors are placed between the mattress and the box spring which makes it nearly unnoticeable. Unlike wearable seizure-detecting watches, the movement sensor doesn't need to be worn, so the person don't have to remember to put it on.

Why Would an Individual Need It?

For people with seizures, enhanced seizure detection can allow for quicker intervention and better documentation. It all goes back to the individualized protocols set up to help them achieve their goals.
NOSS mini door sensor

Contact Sensor

What Does it Do?

Contact sensors are two pieces of tech that send a signal when they are separated.

How Would an RSP Respond?

Depending on the individual's personalized protocols, a contact sensor could prompt an RSP to reach out to ensure the individual is okay and see if they require anything.

Why Place it Here?

Placing contact sensors on the doors allows RSPs to know when individuals are opening and closing them. Depending on the individual's particular routine and plan, this could mean the individual is leaving for work for the day or that they're simply going out to smoke.

Why Would an Individual Need It?

Contact sensors placed on the doors help with ensuring the safety of the individual. If the individual experiences problems with unwanted visitors or if they just want to feel safer, NOSS will install these sensors on the doors to alert them about door activity. But that's not the only use, contact sensors can be placed on cabinets, fridges, and freezers as well. This flexibility allows RSPs to get information about any type of door activity that may be important for the individual's goals for greater independence.


What Does it Do?

Flood/moisture sensors send a signal when the presence of water reaches a certain threshold.

How Would an RSP Respond?

How an RSP would respond to this sensor is based on where the sensor is placed and what the person's individualized protocols look like. RSPs could call the person and tell them that they are detecting too much water in a specific area.

Why Place it Here?

Placing a flood/moisture sensor by an individual's toilet, bathtub, or shower allows RSPs to get information if there's flooding.

Why Would an Individual Need It?

If the person requires verbal prompting or guidance to take the steps necessary to unclog a toilet or pull some hair from a shower drain, placing this sensor here allows RSPs to be notified when such support needs to be provided. It also gives the individual the opportunity for taking responsibility for accomplishing tasks to prevent such flooding from occurring.

Heat Sensor

What Does it Do?

Heat sensor can detect prolonged heat in an area.

How Would an RSP Respond?

If a NOSS RSP receives an alert from an person's heat sensor, they could reach out to them via phone or the NOSS Panel. In any case, they would use the method outlined in the individual's protocols.

Why Place it Here?

Sometimes people need a couple safety features to allow them to cook independently. If an individual were to leave the stove on for too long after cooking or if temperatures reached a certain threshold, RSPs could reach out to ensure they takes the appropriate steps to remain safe.

Why Would an Individual Need It?

If a person's team identifies cooking safety as a risk area, they may determine that placing a heat sensor by the stove is appropriate to ensure the individual remembers to turn it off after cooking.

NOSS is Unique...

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