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What Makes NOSS Unique?

We pride ourselves on the quality of our service and the positive impact we're able to make on individuals' lives. The elements that make us special can be broken down into five basic components.

1

Remote Support Professionals

Krystle on the phone
Krystle on the phone
Remote support professionals (RSPs) are the people who provide the service in real time. They're passionate, dedicated, and eager to help the individuals they serve live their lives with more independence.

NOSS RSPs undergo extensive training to conform to our high standards of service. They come to understand the system itself, the software used to operate it, the specific technology in each individual's home, as well as each individual's personalized protocols.

This means RSPs are able to support each individual in a unique way, tailored to their specific needs, abilities, and desires.

Because we focus on hiring passionate people with a real dedication to serving individuals with disabilities, our RSPs develop meaningful relationships with the people they serve, becoming a trusted part of the system of supports that enable them to live with more independence.

2

Central Monitoring Station

Jennifer and Brenda at the central monitoring station
Jennifer and Brenda at the central monitoring station
Our central monitoring station is the core of our operation. From this secure facility, RSPs are able to support individuals safely, privately, and with maximum security whenever we're needed, 24/7, 365 days a year.

In addition to the normal security features found in most disability supports offices like electronic locks on all entrances and exits, NOSS' office also has security features we think are necessary to provide remote supports effectively.

These features include: a backup generator, redundant phone and internet connections, backup servers, a backup station, and battery backups. All of these features are designed to ensure that no matter what happens, NOSS will continue to provide services to the individual.

NOSS takes security and privacy seriously. We work to maintain the highest levels of cybersecurity so that the information about the people we serve remains private. NOSS is primarily sensor-based, though we are able to integrate cameras in very rare cases to help serve individuals appropriately.

3

Technology

NOSS panel
NOSS panel
The technology used by a remote supports provide is important because that tech forms the link between the individual's home and the central monitoring station.

NOSS' technology is almost completely wireless, operating via phone line (with a cellular backup). Additionally, it most devices are small and unobtrusive, leaving your home looking the way you want it to look. After scheduling a time with the team, we install our system in the home in one easy session.

We provide a wide array of sensors from which certain items are hand-selected to best serve an individual based on the protocols we develop with the team. Our prices are set, so teams can be assured our determinations of what technology needs to go in the home are based on individual need alone.

Our smart technology alerts our RSPs if anything has been tampered with inside the home during live monitoring hours. Additionally, our NOSS panel allows for hands-free, two way communication with our RSPs. So if an individual needs to reach out to us, they can, no matter their mobility situation.

Finally, our tech is portable and adaptable. That means if the individuals moves apartments or homes, our tech can go with them. It also means we can remove and add different sensors based on the individual's changing needs.

Personal Pager

Personal pagers are wearable buttons that allow individuals to contact our RSPs. They can be worn as a necklace, bracelet, or on a belt, and signal the RSP that the individual needs some support. After receiving this alert, an RSP would start two-way chat via the NOSS Panel.

Tilt Sensor

Tilt sensors are typically placed on garage doors to send an alert when the door tilts, indicating that it has been opened or closed. Like door sensors, the information these sensors send can mean different things based on each individual's personalized protocols.

Plunger Sensor

These plunger door sensors can be placed in the doorjamb of a door when regular door break sensors can't be used. The plunger is compressed when the door is closed, and extended when it's open. Signals are sent to the NOSS Panel when these states change, allowing RSPs to take appropriate action based on the individual's personalized protocols.

Bed Sensor

Bed sensors can be used to detect whether an individual is in bed or not. For people receiving overnight support, this is helpful as it enables RSPs to know they're up and about in the home. Just like with any piece of NOSS technology, how it's used is dependent on the needs of the individual.

Med Dispenser

Smart med dispensers, pre-filled by staff, allow individuals to exercise greater independence with medication self-administration. This med dispenser is connected with the NOSS system, allowing our RSPs to reach out to the individual if medications aren't taken at the appropriate time.

Motion Sensor

NOSS' motion sensors use the same technology trusted by the security industry. At their core, they send a signal to the NOSS panel when motion is detected in a room. But based on protocols, that signal could be interpreted differently. For one person, motion may mean they're up when they're supposed to be in bed. For another, it could mean they're up for the day!

Smoke Detector

Our smoke detectors function just like standard ones, except for one key feature. Our smoke detectors are connected to the NOSS panel, and can alert NOSS RSPs if smoke is detected in the home. This adds another layer of security for the individual.

Call Button

Call buttons are just that, buttons, that can be placed anywhere in the home. Based on the individual's needs, protocols are developed to determine what that call button will mean when pressed. For one person, it may be placed in a bathroom and indicate they need help getting up. For another, it may be placed in the living room and just mean they want to check in and chat. The versatility of the protocols gives the call button extraordinary capabilities to help facilitate communication between the individual and NOSS personnel.

NOSS Panel

The NOSS panel is the key piece of technology in the individual's home. All the other sensors send information to it, and it sends the information to the RSPs at NOSS' central monitoring station. It's also equipped with 2-way audio capabilities, allowing RSPs and individuals to chat in real time.

Outdoor
Sensor

This door break sensor is designed to function outside in the elements, providing the same functionality as an indoor contact sensor. When the two pieces are separated, such as when a gate is opened, an alert is sent to the NOSS Panel which sends the information to our RSPs.

Door Sensor

Door break sensors are placed on doors, gates, or windows, and send sensor information to the NOSS panel when the thing it's attached to is opened or closed. Like most of NOSS sensors, this information is interpreted differently based on an individual's protocols. For one person, it may mean they've gone to work for the day. For another, it may just mean they're out to smoke.

Arm/Disarm Fob

For situations where individuals and their teams could benefit from the ability to remotely arm the NOSS Panel, we provide a key fob which can activate and deactivate our system remotely. This is another example of the flexibility NOSS provides when determining technology to be used in the home.

Flood/Heat Sensor

This temperature/water sensor is a versatile device that can be placed over a stove to detect prolonged heat (like if the individual forgot to turn off the stove) or by the floor of the bathroom to detect flooding. In any case, it allows NOSS RSPs to take appropriate steps or dispatch a responder to remedy the situation.

4

Consumer Relations

Picture of Aaron SamuelPhoto of Anne BullPicture of Jennifer Niemet
Picture of Aaron Samuel
Having great RSPs, a secure central monitoring station, and personalized technology is amazing, but it's made even better by NOSS Consumer Relations team.

Our Consumer Relations team is the glue that holds the operation together. They work diligently to complete intakes, develop protocols which guide service, and continuously update those protocols with new information as the particulars of each individual's life change.

At NOSS we understand that people don't stay the same. Our needs, desires, and living situations can change over time. NOSS Consumer Relations works to complete ongoing evaluations of the individual's situation to make sure our service still provides the benefits their intended to give.

From the overarching goals of the individual to the minor day-to-day details that can affect how support should be delivered, our Consumer Relations team is there to make sure everything continues to go smoothly.

5

Responders

shaking hands
Responders are the individuals who can be dispatched to the home to provide physical assistance in situations where the remote support is not enough. Some examples include doing in-person check-ins, passing meds, and responding to situations like if a person falls and needs help getting up.

While most remote supports providers use responders, many don't have the experience of providing the service themselves. NOSS began in Dane County, WI, where they still employ some responders today. Over the twenty years that we've been providing that piece of remote supports, we've learned a great deal.

That experience with responding allows us to better coordinate with natural supports responders (like nearby family or guardians) or staff responders to ensure that whenever an individual needs that in-person support, someone is there.

We can also personalize the responses based on the individual's and the responder's needs. For example, if a mother performs responder duties for her son a few blocks away, but needs to be texted instead of called when it's time to respond, we can make that happen.

Bottom line, we're dedicated to making it work for each and every individual we serve.

How Do I Start Services
with NOSS?

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