Remote support professionals (RSPs) are the people who provide the service in real time. They're passionate, dedicated, and eager to help the individuals they serve live their lives with more independence.

NOSS RSPs undergo extensive training to conform to our high standards of service. They come to understand the system itself, the software used to operate it, the specific technology in each individual's home, as well as each individual's personalized protocols.

This means RSPs are able to support each individual in a unique way, tailored to their specific needs, abilities, and desires.

Because we focus on hiring passionate people with a real dedication to serving individuals with disabilities, our RSPs develop meaningful relationships with the people they serve, becoming a trusted part of the system of supports that enable them to live with more independence.

Our central monitoring station is the core of our operation. From this secure facility, RSPs are able to support individuals safely, privately, and with maximum security whenever we're needed, 24/7, 365 days a year.

In addition to the normal security features found in most disability supports offices like electronic locks on all entrances and exits, NOSS' office also has security features we think are necessary to provide remote supports effectively.

These features include: a backup generator, redundant phone and internet connections, backup servers, a backup station, and battery backups. All of these features are designed to ensure that no matter what happens, NOSS will continue to provide services to the individual.

NOSS takes security and privacy seriously. We work to maintain the highest levels of cybersecurity so that the information about the people we serve remains private. NOSS is primarily sensor-based, though we are able to integrate cameras in very rare cases to help serve individuals appropriately.

The technology used by a remote supports provide is important because that tech forms the link between the individual's home and the central monitoring station.

NOSS' technology is almost completely wireless, operating via phone line (with a cellular backup). Additionally, it most devices are small and unobtrusive, leaving your home looking the way you want it to look. After scheduling a time with the team, we install our system in the home in one easy session.

We provide a wide array of sensors from which certain items are hand-selected to best serve an individual based on the protocols we develop with the team. Our prices are set, so teams can be assured our determinations of what technology needs to go in the home are based on individual need alone.

Our smart technology alerts our RSPs if anything has been tampered with inside the home during live monitoring hours. Additionally, our NOSS panel allows for hands-free, two way communication with our RSPs. So if an individual needs to reach out to us, they can, no matter their mobility situation.

Finally, our tech is portable and adaptable. That means if the individuals moves apartments or homes, our tech can go with them. It also means we can remove and add different sensors based on the individual's changing needs.

Having great RSPs, a secure central monitoring station, and personalized technology is amazing, but it's made even better by NOSS Consumer Relations team.

Our Consumer Relations team is the glue that holds the operation together. They work diligently to complete intakes, develop protocols which guide service, and continuously update those protocols with new information as the particulars of each individual's life change.

At NOSS we understand that people don't stay the same. Our needs, desires, and living situations can change over time. NOSS Consumer Relations works to complete ongoing evaluations of the individual's situation to make sure our service still provides the benefits their intended to give.

From the overarching goals of the individual to the minor day-to-day details that can affect how support should be delivered, our Consumer Relations team is there to make sure everything continues to go smoothly.

Responders are the individuals who can be dispatched to the home to provide physical assistance in situations where the remote support is not enough. Some examples include doing in-person check-ins, passing meds, and responding to situations like if a person falls and needs help getting up.

While most remote supports providers use responders, many don't have the experience of providing the service themselves. NOSS began in Dane County, WI, where they still employ some responders today. Over the twenty years that we've been providing that piece of remote supports, we've learned a great deal.

That experience with responding allows us to better coordinate with natural supports responders (like nearby family or guardians) or staff responders to ensure that whenever an individual needs that in-person support, someone is there.

We can also personalize the responses based on the individual's and the responder's needs. For example, if a mother performs responder duties for her son a few blocks away, but needs to be texted instead of called when it's time to respond, we can make that happen.

Bottom line, we're dedicated to making it work for each and every individual we serve.